The construction industry has paid special attention to construction quality in recent years, and quality issues continue to be at the center of attention. The quality aspect has been progressed through issues related to occupational safety and social responsibility. Occupational safety in the industry has improved, and operating methods suitable for the construction industry have been developed to combat the gray economy. I would like to state in the near future that we have also succeeded in strengthening quality.
The quality of the construction is determined not only by the implementers, but also by the customers. A discussion on the quality of ordering could be raised alongside the quality of construction. Ordering is a skill and requires professionalism. The customer must ensure that the conditions for quality production are in order. Sufficient time must be allocated to projects: a good end result cannot be achieved with a "do everything all of a sudden" attitude. The customer must also define a realistic budget within which good work can be carried out. It is the customer's responsibility to use reliable professionals who meet the requirements of the contract terms.
Nowadays, it is understood in the industry that good quality is not only a product of individual work. In order for the whole to be functional, the chain needs several players who take responsibility for the end result. Each actor has his own role. At RT, we want to influence quality together with stakeholders.
The customers define the framework of the construction project, and the implementers do their best to reach the goals. Everyone has to work in the same direction, and that is only possible with the power of a quality-seeking attitude. Attitude is one of the prerequisites for quality production: people must care about the success of the product so that they commit to pursuing the highest quality result for the project.
Influencing attitudes is about processing thoughts, it is the work of the mind. Clarity is important in managing attitude. The group moves in the same direction when the goals are precisely defined and equally communicated to the project parties. The client must be clear in the direction of the executor, and the executors will accurately communicate the stages of the project back to the client.
Operating culture changes with the work of the mind. The changing attitude is strengthened when a person sees the good results of his work. In this case, the work methods that led to it can be reviewed and strengthened. Repeating good work re-emphasizes the quality attitude. A positive cycle of striving for quality is thus formed through clear interaction, care and repetition.
When everyone cares about the effect of their own performance on the end result and also gives their support to the success of other parties, a good result is achieved at once. Let's aim for a good outcome by working together, influencing each other, listening to all parties.
Tarmo Pipatti
CEO
Confederation of Finnish Construction Industries (CFCI)
The text was originally published RALA.fion the website's blog.
I'm rooting for Tarmoa, really.
Construction is more and more a network economy. In managing the network, the customer creates the conditions, and too many contractors have been appointed along the way. I would even go a little further and claim that it is not only a question of skillful ordering but the basic competence of the orderer, which should be ensured in order to avoid systemic quality problems.
My shaky memory goes back to the 90s, when we, with RT/RAKLI cooperation, set up RALA ry as Finland's model for the classification of public procurement contractors to be standardized in the EU. Subscribers played a central role in the concept. The standard project lasted five years and failed; Since then, RALA has made a good mark. But nothing removes the fact that in each project separately, the customer's bidding process creates the conditions for the network.
And it's good to admit that in the construction network, most implementers are themselves customers.
Greetings from the trade sector,
Heikki Ojanperä
Director
Technical Trade